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Voluntary Sector
Outcomes Approach Courses  
Managing Volunteers  
Evaluating Your Service  
Monitoring and Evaluation  
Roles and Responsibilities of Management Committee  
Understanding Strategy  

Managing Volunteers

Managing Volunteers


  • To provide an understanding of good practice relating to the management of volunteers


  • To examine the needs of your organisation and the needs of the volunteer
  • To understanding the importance of a volunteering policy
  • To explore the process of recruiting, selecting and inducting volunteers
  • To identify the legal requirements of managing volunteers
  • To examine good practice of supporting and developing volunteers

Workshop themes


Day One – Recruitment, Support and Development of Volunteers

Have you ever volunteered?  Why do organisations need volunteers?

Needs Vs Expectations

Four stages of recruitment

A volunteering policy – relevance to recruitment

Defining the job/the role

Advertising/promotion of volunteering opportunity

Interviewing – processes and good practice

Induction – procedures for support and growth

On going support – how?

Supervision – processes and good practice

Training opportunities?  Letting go and moving on

Day Two – Volunteers and the Law, the Challenge of Managing Volunteers

Volunteers and the law - what ifs? Collection of scenarios/questions

What is good practice?  Use of policies and procedures

Case study – Carlton Heath Community Association

Problems and situations related to the list of scenarios and questions posed and applied within the case study

Legal implications and obligations, insurance, expenses, contracts, health and safety etc.

Managing your time to manage volunteers 

Problems?  Causes and symptoms of conflict.  Communication and negotiation skills.  Use of disciplinary and grievance procedures



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